Excerpt from the paper From engaging to empowering people [1] This paper is the result of collective work, but for the purposes of this paper D. Selloni has written paragraph 1.1; D. Cantù has written paragraph 1.2
rom engaging to empowering people: a set of co-design experiments with a service design perspective [1].
1.1 Collaborative Services and the City In recent years cities have been undergoing a profound transformation, characterized by a new wave of activism on the part of their citizens, who are seeking to improve the quality of their urban life and determine the identity of the spaces they live in.